Tag Archives: jelly beans

Free Redirect Service

WordPress calls its customer services employees happiness engineers. Speaking as someone who has worked in a variety of different customer services roles over the years, I can’t say I have ever met someone in front line support who would willingly … Continue reading

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A Practical Guide to doing Everything at Once

Step one: Panic. Step two: Worry about the merits of step one. Step three: Pace the living room. Approx 20 laps. Step four: Tea. Step five: Get some fresh air. Step six: Repeat steps one to three. Step seven: Do … Continue reading

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